Process automation is nothing new. Business leaders have sought out opportunities to achieve greater operating efficiencies since the beginning of the industrial revolution. Robots are hardly new either. For years we’ve seen them transform the manufacturing floor through the automation of manual and repetitive tasks.
Now, however, we’re on the verge of robots driving transformation beyond the manufacturing floor to change the workplace as dramatically as the machines of the industrial revolution. But this sea of change is not reserved solely for large companies. Entities of all shapes and sizes will need to understand the automation capabilities available, and on the horizon, to enhance efficiencies and remain competitive.
Robotic process automation (RPA) essentially takes the robot out of the human. Most back-office processes involve varying degrees of routine, manual and repetitive tasks that are low value and generally uninteresting to the employee. RPA is a software solution that mimics the activity of a human being but in a much more efficient, effective and accurate manner.
RPA isn’t necessarily a new technology. Innovative organizations have been deploying RPA over the past several years, yet, the scale, speed and cost at which RPA is being deployed today is indeed transformative.
Recent research from PWC estimates that 45% of work activities can be automated, saving roughly $2 trillion in costs throughout the global workforce. Additionally, a recent Deloitte study explains that one robot is said to be able to do the work of two to three resources and costs anywhere from $5,000 to $15,000. This could result in ROI as high as 200 percent in the first year alone. However, besides simply reducing costs, business leaders are achieving a number of other tangible benefits:
While RPA is being deployed today on larger and larger scales, the next generation of technology is already here. Intelligent Automation (IA), enabled by cognitive technology, has even more massive transformational potential as we look toward the next several years.
IA applications combine advanced cognitive technology, robotic automation and powerful analytics to deliver more human-like capabilities — such as the ability to learn, apply judgement, and recognize images and language. These advanced solutions can process unstructured commands and sift through massive amounts of information to discern patterns and relationships, continuously learning throughout its life. Whereas RPA can replace the arms and legs of workers, IA has the capability to replace the entire worker.
It’s imperative for businesses to manage growth systematically, giving adequate attention to scalability of processes and technologies to guard against creating “silo” applications. RPA and IA applications offer businesses a solution to join disjointed organizations, bring order to chaos and drive efficiency to all-time highs.
Contact John Cavalier or a member of your service team to discuss this topic further.
Cohen & Co is not rendering legal, accounting or other professional advice. Information contained in this post is considered accurate as of the date of publishing. Any action taken based on information in this blog should be taken only after a detailed review of the specific facts, circumstances and current law with your professional advisers.